Privacy Policy

1. Introduction

Welcome to Lustrasgems ("we", "our", "us"), a premium jewelry and gemstone brand operating through LUSTER GEMS. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lustrasgems.shop or submit an enquiry via our LUSTER GEMS platform.

By using our website or submitting your information, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following categories of personal data:

• Identification Data: Name, email address, phone number, company name.
• Transaction Data: Enquiry details, product interests, budget range, order history.
• Technical Data: IP address, browser type, device information, cookies, and usage data.
• Marketing Preferences: Your opt-in choices for receiving marketing communications.

3. How We Use Your Information

Your information is used to:

• Respond to enquiries and provide personalised product recommendations.
• Process orders and deliver products through LUSTER GEMS.
• Send transactional communications (order confirmations, delivery updates).
• Send marketing messages (where you have consented) via email, SMS, WhatsApp, or RCS.
• Improve our website, services, and user experience.
• Comply with legal obligations.

4. Marketing Communications

By ticking the consent checkbox on our enquiry form, you explicitly consent to receive promotional and marketing messages from Lustrasgems via RCS, WhatsApp, email, or SMS. You may withdraw this consent at any time by emailing us at contact@lustrasgems.shop with the subject line "Unsubscribe".

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• LUSTER GEMS: Our e-commerce platform that processes orders and manages communications.
• Logistics Partners: For shipping and delivery purposes.
• Legal Authorities: If required by law or court order.

6. Cookies

Our website uses cookies to improve performance and user experience. You can control cookie settings through your browser preferences. Essential cookies cannot be disabled as they are required for the website to function.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Enquiry data is retained for a maximum of 5 years.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at contact@lustrasgems.shop.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted through LUSTER GEMS is encrypted using industry-standard SSL/TLS protocols.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.

12. Contact

For any questions or concerns about this Privacy Policy, please contact us at:
📧 contact@lustrasgems.shop